Vidcat Products: Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To offer you a refund your item must be in the same condition as you received it, in original packaging.

*Exempt from refunds: Digital goods such as Video Downloads and USB drives cannot be refunded. We will be glad to exchange damaged USB drives, and reissue video download links if the video files are damaged during download. Digital WiFi Internet Subscription Channels such as VIDCAT NETWORK Fashion Channels cannot be refunded. VIDCAT is not responsible for any damages or malfunction of the Amazon Fire Stick. Please contact the seller of the device for technical support.

Affiliate/Amazon Products (USB Media Players): Contact the seller of your product on Amazon for their return policy and details.

Please Contact Us with any Vidcat Returns, Exchange or Refund questions or requests.

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